8:05 am
User called to say they forgot password. Told them to use password retrieval utility called FDISK. Blissfully ignorant, they thank me and hang up. God, we let the people vote and drive, too?
8:12 am
Accounting called to say they couldn’t access the expense reports database. Gave them Standard Sys Admin Answer #112, “Well, it works for me.” Let them rant and rave while I unplugged my coffeemaker from the UPS and plugged their server back in. Suggested they try it again. One more happy customer…
8:14 am
User from 8:05 call said they received error message “Error accessing Drive 0.” Told them it was an OS problem. Transferred them to microsupport.
11:00 am
Relatively quiet for the last few hours. Decide to plug the support phone back in so I can call my girlfriend. She says her parents are coming into town this weekend. Put her on hold and transferred her to the janitorial closet down in the basement. What is she thinking? The “Myst” and “Doom” nationals are this weekend!
11:34 am
Another user calls (do they ever learn?). Says they want ACL changed on HR performance review database so that nobody but HR can access the database. Tell them no problem. Hang up. Change ACL. Add @MailSend so performance reviews are sent to */US.
12:00 pm
Lunch
3:30 pm
Return from lunch.
3:55 pm
Wake up from nap. Bad dream makes me cranky. Bounce servers for no reason. Return to napping.
4:23 pm
Yet another user calls. Wants to know how to change fonts on a form. Ask them what chipset they’re using. Tell them to call back when they find out.
4:55 pm
Decide to run the “Create Save/Replication Conflicts” macro so the next shift has something to do.
Tuesday
8:30 am
Finish reading the support log from last night. Sounded busy. Terrible time with Save/Replication conflicts.
9:00 am
Support manager arrives. Wants to discuss my attitude. Click on PhoneNotes SmartIcon. “Love to, but kinda busy. Put something in the calendar database!” I yell as I grab for the support lines, which have (mysteriously) lit up. Walks